FAQ

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Gleam Laundromat – Laundry & Dry Cleaning Services

1. What laundry services does Gleam offer?

We provide a full range of services including Wash & Fold, Wash & Iron, Dry Cleaning, Steam Ironing, and Saree Polishing. Each service uses fabric-specific processes for the best results.

2. How do I schedule a pickup?

You can schedule a pickup online through our website, via WhatsApp, or by calling our customer support. Simply choose your preferred date and time slot, and our team will collect your laundry from your doorstep.

3. What are your pickup and delivery timings?

We operate daily with flexible pickup and delivery slots tailored to your convenience. Exact timing windows are shared when you book your service.

4. Is pickup and delivery free?

Yes! We offer free pickup and delivery across our service areas. For orders below a certain value, minimal charges may apply depending on location.

5. How long does it take to get my laundry back?

Standard service turnaround is typically 24–48 hours. Depending on the service selected and order volume, delivery times may vary. Ask about our express service for faster delivery

6. What fabric types do you handle?

We clean a wide range of fabrics including cotton, silk, wool, denim, synthetics, and delicate materials. Special care is taken based on fabric wash instructions.

7. Do you wash clothes together with other customers’ laundry?

Yes, garments are processed in batches. However, we maintain strict hygiene standards, separate colour and fabric types, and follow industry-level cleaning protocols to ensure safe and quality results.

8. Can I request special instructions for my laundry?

Absolutely! You can provide special instructions when you schedule your pickup (e.g., extra starch, delicate wash, garment-specific care). Our team will follow these instructions during processing.

9. What happens if I am not at home for pickup/delivery?

If you’re not available at your scheduled time, we will contact you to reschedule. We can attempt pickup or delivery again at a convenient time.

10. What should I do if an item is missing or damaged?

We take great care of all garments. In case of missing or damaged items, please contact our customer care immediately with your order details. We will assist and resolve any issues promptly.

11. Do you offer stain removal services?

Yes — we include professional stain analysis and treatment as part of our laundry and dry-cleaning services. Please highlight tough stains at the time of pickup for best results.

12. How do I pay for my service?

You can pay via online payments (UPI, card) or cash on delivery. We also provide clear invoices for every order.

13. Can I track the status of my order?

Yes — you will receive updates on your order status via SMS/WhatsApp or through our booking interface.

14. Do you clean large items like blankets or curtains?

Yes! We have the capacity and expertise to handle large household items such as blankets, curtains, and bed linen, with appropriate care and cleaning methods.

15. Are your cleaning chemicals safe for the environment?

Absolutely. At Gleam Laundromat, we use eco-friendly and biodegradable cleaning chemicals that are gentle on fabrics and safe for the environment.